Privacy policy

PRIVACY POLICY

1. About Zoléa Home

Zoléa Home respects your privacy. This Privacy Policy explains how personal data is handled when you visit www.zoleahome.com, place an order or contact us.

We process personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR).

For privacy enquiries and requests, please contact:

Zoléa Home
Location: Amsterdam, the Netherlands
Email: info@zoleahome.com
Website: www.zoleahome.com

2. Information we process

Depending on your interactions with our store, the personal data processed may include:

Your name, email address, telephone number, billing address and delivery address.

Order details, purchased products, transaction references, payment status, delivery information, returns and refunds.

Account information and preferences, where you create an account.

Messages and supporting information you provide to customer care.

Your IP address, browser and device information, language preferences and website activity.

Marketing preferences and records of consent.

Payment details are processed by the payment provider selected at checkout. The transaction information available to us depends on the payment method used.

Please do not provide sensitive personal information unless it is necessary for your enquiry.

3. How information is collected

We receive personal data directly from you when you place an order, contact us, create an account or subscribe to communications.

We also receive payment confirmations, delivery updates and other relevant information from providers involved in processing and delivering your order.

Technical information may be collected through our website and through cookies or similar technologies, subject to applicable consent requirements.

4. Purposes and legal bases

Orders and delivery

We use relevant contact and transaction information to process purchases, arrange delivery, send order updates and handle returns, refunds and contractual customer service requests. This processing is necessary to perform our agreement with you.

Without the information required at checkout, we may be unable to accept or fulfil your order.

Customer enquiries

We use the information you provide to answer questions and resolve issues. Depending on your enquiry, this is necessary to take steps before a purchase, perform our agreement or pursue our legitimate interest in providing effective customer service.

Legal obligations

Relevant information is processed to meet applicable tax, accounting and other legal obligations.

Security and dispute management

Where necessary, we use relevant transaction, communication and technical information to investigate suspicious activity, protect our systems, address payment disputes and establish, exercise or defend legal claims.

Our legitimate interests are protecting our business and customers against fraud, misuse and financial loss. Processing on this basis must be necessary and balanced against your rights and interests.

Marketing

Promotional communications are sent with consent or under an applicable legal exception for marketing our own similar products to existing customers, with the required opportunity to opt out.

You may unsubscribe through the link in a marketing email or by contacting us. Necessary order communications are separate from promotional messages.

Analytics and advertising

Where these tools are enabled, website analytics help assess website performance, and advertising tools help measure campaigns or display relevant advertisements.

Processing requiring consent takes place only after that consent has been obtained. Visiting our website or accepting this policy does not, by itself, constitute marketing or tracking consent.

5. Sharing personal data

Relevant personal data may be shared with service providers involved in operating our store and fulfilling your purchase, including:

Shopify, our ecommerce platform provider.

Payment providers.

Suppliers and fulfilment partners.

Delivery companies and shipment tracking providers.

Providers of hosting, communications and customer support services.

Analytics and advertising providers, where enabled and legally permitted.

Accountants, legal advisers and competent authorities where necessary and lawful.

Fulfilment partners may receive your name, delivery address, order details and contact information necessary to prepare and deliver your order.

The information disclosed must be proportionate to the recipient’s role. Providers processing data on our behalf must be covered by appropriate data protection arrangements.

Some providers process information independently for purposes such as regulatory compliance or payment security. Their privacy notices explain those activities.

Where necessary and lawful, relevant information may also be disclosed in connection with a business transfer or reorganisation, subject to appropriate safeguards.

6. International processing

Our ecommerce platform and other service providers may process information in countries outside the European Economic Area. Overseas fulfilment may also require delivery information to be disclosed to the supplier handling an order.

Such processing must comply with the GDPR’s international transfer requirements. Depending on the recipient and destination, this may require an applicable adequacy decision or appropriate contractual safeguards, supported by additional measures where necessary.

Accepting this policy does not constitute blanket consent to international transfers.

Contact info@zoleahome.com for information about the destinations and safeguards applicable to your personal data, including how to obtain a copy of relevant safeguards.

7. Retention

Personal data is retained only for as long as required for the purpose concerned or a separate lawful retention requirement.

Retention is determined by:

Applicable statutory requirements for accounting and transaction records.

The time required to fulfil orders and resolve returns, warranty issues or complaints.

The duration of an account relationship and any outstanding obligations.

Applicable limitation periods and the need to preserve relevant evidence in a dispute.

The security purpose of technical logs.

The duration of consent and the configured retention periods of relevant marketing and analytics tools.

Following a marketing opt-out, a minimal record may be retained to ensure that the preference continues to be respected.

When information is no longer required, it should be deleted or irreversibly anonymised.

8. Cookies

Our website uses cookies and similar technologies for functions such as checkout, shopping baskets and security.

Essential technologies may operate without consent where permitted by law. Tracking and other optional technologies requiring consent must not be activated before that consent is given.

Where optional technologies are offered, the accompanying cookie information explains their purposes, providers and duration, together with the available consent controls.

You can change your choices using the website’s cookie controls where available or contact us for assistance. Browser settings also allow cookies to be deleted or blocked, although blocking essential cookies may affect store functionality.

9. Security

Appropriate technical and organisational safeguards are required to protect personal data against unauthorised access, disclosure, alteration or loss.

No internet transmission or storage system can be guaranteed completely secure. This does not exclude or limit our statutory data protection responsibilities.

10. Your rights

Depending on the circumstances, you may request access to, correction of, deletion of, restriction of or portability of your personal data.

You may object to processing based on legitimate interests. You may object to direct marketing at any time, including related profiling.

Where processing relies on consent, you may withdraw it without affecting processing lawfully carried out before withdrawal.

Requests can be sent to info@zoleahome.com. We may request proportionate verification where there is reasonable doubt about the requester’s identity.

We respond without undue delay and normally within one month. If a permitted extension is necessary, we will explain this within the initial month.

Certain requests are subject to legal exceptions, including retention required for legal obligations or legal claims.

Where applicable, you also have protections concerning solely automated decisions producing legal or similarly significant effects, including rights to human intervention and to contest a decision.

You may lodge a complaint with the Autoriteit Persoonsgegevens at www.autoriteitpersoonsgegevens.nl or another competent supervisory authority.

11. External websites

External websites linked from our store have their own privacy practices. Please review their notices before providing personal information.

This does not remove our responsibility for any disclosure of personal data for which we are legally responsible.

12. Changes

This policy may be updated to reflect changes in our services, processing activities or applicable requirements.

The current version will appear on this page. Additional notice or fresh consent will be provided where legally required.

13. Contact

For privacy questions or requests:

Zoléa Home
Amsterdam, the Netherlands
info@zoleahome.com