Help & FAQ

Add the pieces you like to your cart and go to checkout. There you enter your delivery details and choose how to pay. You receive an order confirmation by email.

The payment methods available for your country and order are shown at checkout.

We offer international shipping to destinations worldwide. To check availability for your location, enter your delivery address at checkout. Shipping is subject to carrier availability and local restrictions. If your address is not supported, please contact info@zoleahome.com before placing an order.

Standard shipping is free on every order, with no minimum. It is applied automatically at checkout; you don't need a code.

For destinations outside the EU, import duties, taxes or customs fees may apply. Where these may be payable by you, this must be shown before you buy. If a carrier asks you for an unexpected payment, email info@zoleahome.com with a copy of the notice.

Delivery time consists of two parts: processing and transit.

• Processing: orders are processed on business days (Monday to Friday, excluding public holidays) before they are dispatched.
• Transit: once your order has been dispatched, our estimated standard transit time is 3–5 business days.

So 3–5 business days counts from dispatch, not from the day you order. Transit times are estimates, not guaranteed delivery dates, and can vary by destination, carrier and customs. If a different delivery estimate is shown for a product or destination before you order, that estimate applies.

When your order has been dispatched, you receive a shipping confirmation email with tracking information. You can also look up your order on our order tracking page.

Tracking may not appear straight away after the shipping label is created, and it can take time to update between carrier facilities. Delays can also happen because of weather, customs checks, transport disruptions, public holidays or high parcel volumes.

If your tracking stays unavailable or your parcel seems delayed, email info@zoleahome.com with your order number. We remain your point of contact and help resolve it with the carrier.

Please check with other members of your household and anyone you nominated to receive it, then contact us at info@zoleahome.com with your order number. We investigate and offer a resolution in line with consumer law; you don't have to sort it out with the carrier yourself.

You can let us know within 30 calendar days after receiving your order that you want to return it, without giving a reason. After notifying us, please send the items back within 14 calendar days. If one order arrives in several parcels, the 30 days start the day after you receive the last one.

Email info@zoleahome.com with your order number and the items you want to return. A clear statement that you want to return them is enough; a reason is optional. We reply with instructions, including where to send the items.

Please don't use the sender address printed on your parcel as the return address. Pack the items securely, use the original packaging where reasonably possible, and keep your proof of postage. We recommend a tracked service.

If you return an item because you changed your mind, you pay the direct cost of sending it back. If an item is faulty, damaged on arrival or incorrect, we cover the necessary return costs; please contact us first so we can arrange the right return method. We don't charge a restocking or administration fee.

We refund you without undue delay and within 14 calendar days after receiving your notice that you are returning the order. We may wait until we have received the items back, or until you have shown that you've sent them, whichever comes first.

Refunds go back to your original payment method, and we don't charge a fee. If you return your whole order, any standard delivery charge you paid is also refunded. Your bank or payment provider may need some extra time to show the refund.

Email info@zoleahome.com as soon as reasonably possible with your order number and a short description of the problem. Photos of the item and the packaging help us, and keeping the packaging can help our investigation with the carrier.

We provide the remedy you are entitled to under consumer law, such as a repair, replacement, price reduction or refund. Any repair or replacement you are entitled to is free of charge.

Email info@zoleahome.com with your order number and the missing item. If your order was sent in several parcels, please check your tracking information first; we then investigate and let you know the resolution.

Email info@zoleahome.com as soon as possible. We try to make the change or stop the order before dispatch, but once your order is being fulfilled or has shipped, this may no longer be possible. You can still return it as described above.

Contact us immediately at info@zoleahome.com. We make reasonable efforts to update the address, but changes may not be possible once fulfilment or dispatch has started.

Email us at info@zoleahome.com or use our contact form. Please include your order number if your question is about an order.