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SHIPPING POLICY

1. Free Worldwide Shipping

Zoléa Home offers free standard shipping worldwide on all orders, with no minimum purchase required.

Free shipping is applied automatically at checkout. No promotional code is needed.

Delivery is subject to carrier availability and applicable restrictions. If we are unable to deliver to your address, we will contact you promptly and refund any payment received for goods we cannot supply.

2. Order Processing

Orders are processed on business days, Monday to Friday, excluding public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Order processing takes place before transit begins. Any processing period or product-specific delivery estimate displayed before purchase forms part of the information applicable to your order.

3. Estimated Delivery Time

Our estimated standard transit time is 3–5 business days after dispatch.

This is an estimate rather than a guaranteed delivery date. Actual delivery times may vary depending on the destination, carrier availability and customs clearance.

If a different delivery estimate is displayed for a product or destination before you place your order, that estimate applies.

Business days exclude weekends and public holidays in the relevant dispatch and destination countries.

4. Delivery Delays

Delivery may occasionally take longer due to severe weather, customs inspections, transport disruptions, public holidays or unusually high parcel volumes.

Although we cannot directly control carrier operations or customs procedures, we remain your point of contact and will assist in resolving delivery issues.

If we become aware of a significant delay affecting your order, we will provide an update where reasonably possible.

Nothing in this policy excludes our legal responsibilities or your statutory rights concerning late or failed delivery. Where you are entitled to cancel because of a delivery failure, we will provide the refund required by applicable law.

5. Order Tracking

After dispatch, you can follow your shipment using the tracking link provided by email.

Tracking information may not appear immediately after the label is created and may take time to update between carrier facilities.

If your tracking information is unavailable or your shipment appears delayed, please contact info@zoleahome.com with your order number.

6. Delivery Details

Please check that your delivery address and contact details are complete and accurate before placing your order.

If you notice an error, contact info@zoleahome.com immediately. We will make reasonable efforts to update the details, but changes may not be operationally possible once fulfilment or dispatch has begun.

Any additional costs arising from an incorrect address or a requested second delivery will only be charged where legally permitted and explained to you in advance.

7. Customs, Duties and Taxes

Free shipping covers the standard transportation charge. It does not, by itself, mean that all destination-specific import charges are included.

Where additional import duties, taxes or customs handling fees may be payable by you, this information must be disclosed before purchase, including the amount where reasonably calculable.

This policy does not transfer undisclosed charges to you or exclude charges that we are legally required to bear.

If a carrier or customs authority requests an unexpected payment, please contact info@zoleahome.com with a copy of the notice so that we can investigate.

8. Damaged or Missing Deliveries

If your parcel arrives damaged, please contact us as soon as reasonably possible. Include your order number and, where available, photographs of the packaging and affected items.

Keeping the packaging may help us investigate with the carrier. A delay in providing photographs does not automatically remove your statutory rights.

If tracking shows delivery but you have not received your parcel, please check with other members of your household and any nominated recipient, then contact us.

We will investigate and provide an appropriate resolution in accordance with applicable consumer law. We will not require you to resolve the matter solely with the carrier.

9. Responsibility During Delivery

Where we arrange shipping, the risk of loss or damage generally remains with Zoléa Home until you, or a person nominated by you other than the carrier, takes physical possession of the goods.

Any applicable statutory exceptions remain unaffected.

10. Uncollected or Refused Parcels

If a delivery cannot be completed or a parcel is awaiting collection, please follow the carrier’s instructions or contact us for assistance.

If a parcel is returned to us, we will contact you to discuss redelivery or cancellation, as applicable.

We do not automatically retain the full purchase price because a parcel was refused or uncollected. Any additional charges must be lawful, justified and explained.

Please notify us directly if you wish to withdraw from your purchase, as non-collection alone may not clearly communicate that decision.

11. Order Changes and Cancellation

To request a change or cancellation, email info@zoleahome.com as soon as possible.

We will try to accommodate your request before dispatch. Once an order is being fulfilled or has shipped, it may no longer be possible to stop or amend the shipment.

This operational limitation does not affect any applicable statutory right to withdraw from your purchase. Please refer to our Returns & Refunds Policy for further information.

12. Contact

For questions about shipping, tracking or delivery, please contact:

Zoléa Home
Email: info@zoleahome.com

Please include your order number so that we can assist you efficiently.